Question: How can I obtain product support for Windows XP Media Center Edition?
Answer: Because Windows XP Media Center Edition was
included with your hardware device or with your system, the hardware
manufacturer provides technical support and assistance for this software. Your
computer manufacturer may have customized the installation with unique
components, such as specific device drivers and optional settings to maximize
performance on its hardware. If you want technical help with Windows XP Media
Center Edition, contact your manufacturer directly. The manufacturer is
best-qualified to support the software that it preinstalled on its hardware
Readme for Media Center October 2002
Question: What are the known issues for Media Center?
Answer: This Readme file provides late-breaking news and
other information that supplements the documentation for Windows XP Media
If you cannot find a working IR code set for your set-top
box while the Setup program is running, visit the following Media Center Web
site to find the most recent information about configuring your set-top box
with Media Center:
Media Center cannot automatically connect to the Internet
through a dial-up connection or detect when you are connected to the Internet
to obtain current guide data. If you use a dial-up connection as your primary
Internet connection, you must periodically download the program guide while you
are connected to the Internet to obtain current data. We recommend that you
connect to the Internet and initiate a download of guide data in Media Center
every two to three days.
Media Center becomes unstable when system memory is low.
For example, if Media Center is recording TV while you are running high-stress
programs that use lots of system memory (such as 3-D games), the recording may
be disrupted. Quit any unused programs if you experience this
Media Center does not support multiple-monitor
To successfully download the EPG data, the
Standards and formats and the Location
settings under Regional and Language Options must match. For
example, if you are located in the United States, Standards and
formats must be set to English (United States) and
Location must be set to United
Dolby 5.1 Surround Sound may not work correctly if the
incorrect audio drivers are installed on your system.
A Help window may become blank when you resize it while
Media Center Edition is in windowed mode. The contents of the Help window are
viewable again when you finish resizing the help window.
Media Center may stop responding when you press
Occasionally, when you resume from hibernation or standby,
you may receive the following error message:
To work around this issue when it occurs, quit, and then
restart Media Center.
You cannot watch live TV if your available hard-disk space
drops too low.
Media Center cannot record TV on drives that drive
compression is activated on.
You can record a TV program only from live TV. If you are
watching TV within the pause buffer, and then you press RECORD, Media Center
begins recording the live broadcast signal of the program that you are tuned to
(not the playback segment of the program that you are watching in the pause
buffer). To record exactly what you are watching, first press LIVE TV, and then
Media Center does not immediately display an error when you
schedule a recording that requires more than the currently available hard-disk
space. A low disk space warning appears as the scheduled recording approaches.
If Media Center cannot create sufficient disk space at that time, the recording
operation will not occur.
The Media Center computer may exhibit the following
behavior when it resumes from standby to record a TV program:
If you were watching TV on Media Center before you put
the computer in standby, Media Center uses the last channel viewed after the
computer resumes to record the scheduled program. Therefore, both the monitor
and audio are turned on. Additionally, Media Center does not return to standby
when it finishes a recording, because the live video stream overrides the
system power settings that shut down a computer after a prolonged period of
In any other case, when Media Center resumes from
standby to record a program, the monitor turns on, but no audio plays. When
Media Center finishes a recording, it operates according to your default system
To work around this issue, configure your system power
settings to enter standby after 15 to 30 minutes of non-use.
If you right-click Recording in the
notification area (at the far right of the taskbar) and then click Stop
current Recording, Media Center stops recording without a warning
Media Center and the set-top box may become out of
synch with each other. This behavior occurs if Media Center navigates to a
channel that is not included in your subscription. To avoid recording errors
and channel navigation errors with your set-top box, customize the guide in
When you watch video in Media Center, the playback may skip
or pause when you switch to full-screen mode or away from full-screen
Video does not play if the Recorded TV folder is deleted,
moved, or renamed in the system folders. To re-create the Recorded TV folder,
shut down and then restart your computer. A new Recorded TV folder is created
during startup if one does not already exist.
When a sound card or its driver is disabled or is not
installed, video does not work for My TV, My Videos, and DVD. Media Center does
not display an error message in this scenario.
Your computer manufacturer may install unique components,
such as specific device drivers to maximize the performance of Media Center on
its hardware. If you upgrade or install different drivers than the default
drivers provided by the computer manufacturer, this may cause DVD playback
distortion in Media Center.
When you listen to radio in Media Center, you may hear a
skip, a pause, or a repeat in the sound when you change channels, when you
switch to full-screen mode, or when you switch away from full-screen
When you change radio channels, you may briefly see a
frozen screen from a previously watched TV program.
Saved radio preset stations are no longer available when
you open Media Center. This problem may occur if you rapidly and repeatedly
switched to full-screen mode and away from full-screen mode in a previous Media
Center Edition session.
When you rewind or fast-forward through a DVD at the
maximum speed in Media Center, the progress indicator timeline may behave
Fast-forward and rewind do not work in My Music.
If you make changes to a play list in Windows Media Player,
or if you add music to the My Music folder while Media Center is open, these
changes do not appear in My Music. You must close and reopen Media Center to
see the changes.
If you rotate a photo in another program while that photo
is open in My Photos in Media Center, it is not immediately displayed as
rotated. You must move away from, and then back to, My Photos in Media Center
to see the changes.
Question: I am using Windows XP Media Center Edition in one of the following languages:
I notice that some parts of the user interface are in English. Is this correct?
Answer: These languages are localized (translated) using the Multilingual User Interface Pack (MUI) system. The MUI system is not designed to translate every part of the operating system. Areas of the user interface that will appear in English include, but are not limited to, the following:
Computer Management, Services and Event Viewer.
Control Panel Power Options.
Various dialog boxes that include those for Windows Paint and system Hibernate.
Windows Messenger tooltips.
The Regional Options default is set to English.
By default, the Windows Automatic Update page is in English.
Technical support for Media Center
Because Microsoft Windows XP Media Center Edition was included
with your hardware device or system, the hardware manufacturer provides
technical support and assistance for this software. Your manufacturer may have
customized the installation with unique components such as specific device
drivers and optional settings to maximize the performance of that
manufacturer's hardware. If you require technical help with Windows XP Media
Center Edition, contact your manufacturer directly because the manufacturer is
best qualified to support the software that the manufacturer has installed on