Host account cache does not start and posts events 5, 1281 and 7024

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This article was previously published under Q327235

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SYMPTOMS

The SNA Host Account Cache (HAC) service may not start after the initial install of Host Security Integration components that are available in Host Integration Server 2000. For additional information about Host Security Integration, click the article number below to view the article in the Microsoft Knowledge Base:

175063 (http://support.microsoft.com/kb/175063/EN-US/ ) Host Security Integration Setup and Architectural Overview

The following events may be posted in the application log of the Event Viewer:

Event Source: SNA Host Security
Event ID: 5
Description: Unable to create a new key container: UdbKeyContainer. Error: Keyset does not exist.

Event Source: SNA Host Security
Event ID: 1281
Description: Unable to initialize the database Supplied code %1

The following events may be posted in the system log of the Event Viewer:

Event Source: Service Control Manager
Event ID: 7024
Description: The SNA Host Account Cache service terminated with service-specific error 3781166337

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CAUSE

The following lists some possible causes for the "Symptoms" described earlier:

The Crypto subsystem has become corrupted.
The UDB key does not exist, for one of the following possible reasons:
- An error occurred during the setup process.
- The UDB key was deleted by an Administrator.
A policy restricted account or a corrupted user account was specified for SNA services or Host Security services during installation of Host Integration Server 2000.

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RESOLUTION

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 (http://support.microsoft.com/kb/256986/EN-US/ ) Description of the Microsoft Windows Registry

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve the issue if you suspect that the Crypto subsystem is corrupted, follow these steps:

Click Start, click Run, and then type regedit to start Registry Editor.
Locate the following registry key:
HKEY_USERS\Default\Software\Microsoft\Cryptography\Providers\Type 001
Click the Providers registry key, on the Registry menu, click Export Registry File, and then select a location in which to save this file for backup purposes.
After you have exported the registry key, delete the Type 001 registry key.
Quit Registry Editor.
Restart the server.

For additional information about how to resolve the issue if you suspect that the UDB key is corrupted, click the article number below to view the article in the Microsoft Knowledge Base:

276681 (http://support.microsoft.com/kb/276681/EN-US/ ) HAC Does Not Start If Database Key Does Not Exist

If you suspect that the user account has become corrupted, remove the Host Security Integration components, and then reinstall the program. During reinstallation, specify a user account that does not exist so that the Host Integration Server 2000 Setup routine creates the account and automatically grants the correct privileges and membership. For additional information about permissions and membership granted, click the article number below to view the article in the Microsoft Knowledge Base:

193832 (http://support.microsoft.com/kb/193832/EN-US/ ) Permissions Needed on SNA Server Services User Account

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MORE INFORMATION

When this problem occurs, SNA Host Account Cache Internal traces (Udbintx.atf) typically show the following statements:

0e8c:0b7c 13:00:08.0572 udbsvce.cpp(126)   main Trace Initialization succeeded
0e8c:0e34 13:00:08.0572 udbsvce.cpp(875)   Udb_Service_Status Set service Status to 2, CheckPoint: 1, Service exit code: 0
0e8c:0e34 13:00:08.0572 udbsvce.cpp(545)   InitResources Got the service main thread handler
0e8c:0e34 13:00:08.0588 udbsvce.cpp(579)   InitResources Got server name of this computer: A01DC004
0e8c:0e34 13:00:08.0588 udbsvce.cpp(608)   InitResources Registry initialization succeeded
0e8c:0e34 13:00:08.0588 hscrypto.cpp(900)  LazyProcessInit Redefiniation of directed security functions succeeded
0e8c:0e34 13:00:08.0588 hscrypto.cpp(354)  SetKeyContext Failed to acquire key container. Message: Keyset does not exist
                                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
0e8c:0e34 13:00:08.0588 hscrypto.cpp(393)  SetKeyContext Unable to create the new key container, Error: Keyset does not exist
                                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
0e8c:0e34 13:00:08.0588 udbcrypto.cpp(84)  Init CHsCrypto Constructor failed !
                                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
0e8c:0e34 13:00:08.0588 udbsvce.cpp(619)   InitResources Crypto object initialization failed
                                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
0e8c:0e34 13:00:08.0588 udbsvce.cpp(228)   Udb_Start Resource Initialization failure, exit
                                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
0e8c:0b7c 13:00:08.0588 udbsvce.cpp(137)   main Start service control returned
0e8c:0b7c 13:00:08.0588 udbsvce.cpp(143)   main Wait for Service main thread
0e8c:0e34 13:00:08.0588 udbsvce.cpp(875)   Udb_Service_Status Set service Status to 1, CheckPoint: 0, Service exit code: 3781166337

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