OL2002: E-Mail Address Moves to a Different Address Field

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This article was previously published under Q327295

SYMPTOMS

When you address an e-mail message by using a nickname or alias for the recipient's address, if you click To after the nickname resolves to the e-mail address, the address may move to a different address field.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Global version of this fix should have the following file attributes or later:

   Date         Time      Size       File name
   ---------------------------------------------------
   20-Sep-2002  17:32:57  2,259,340  Outlook.msp
   20-Sep-2002  18:14:19  4,142,592  Outlook_admin.msp

After the hotfix is installed, the Global version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   19-Sep-2002  16:23  10.0.4517.0       105,032  Envelope.dll
   16-Aug-2002  16:05  10.0.4413.0       346,696  Exsec32.dll
   08-Aug-2002  22:22  10.0.4406.0       137,800  Impmail.dll
   12-Sep-2002  22:52  10.0.4510.0       539,208  Outlcm.dll
   19-Sep-2002  16:23  10.0.4517.0     6,314,568  Outllib.dll
   12-Sep-2002  22:52  10.0.4510.0        92,744  Outlmime.dll
   12-Sep-2002  22:52  10.0.4510.0        47,688  Outlook.exe
   08-Aug-2002  22:22  10.0.4406.0       121,416  Outlph.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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