Article ID: 327350 - Last Review: February 20, 2007 - Revision: 6.6

Windows 2000 Server Hangs While Mapping a Desktop and Creating a Process

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This article was previously published under Q327350

SYMPTOMS

A Windows 2000-based server may stop responding (hang) if a process creates a new process and creates or closes a desktop at the same time.

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CAUSE

There is a timing problem in the Win32k.sys driver.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   08-Aug-2002  15:24  5.0.2195.5265     42,256  Basesrv.dll
   08-Aug-2002  15:24  5.0.2195.5907    222,992  Gdi32.dll
   08-Aug-2002  15:24  5.0.2195.4928    708,880  Kernel32.dll
   08-Aug-2002  15:24  5.0.2195.4733    332,560  Msgina.dll
   08-Aug-2002  15:24  5.0.2195.6000    379,664  User32.dll
   08-Aug-2002  15:24  5.0.2195.5968    369,936  Userenv.dll
   08-Aug-2002  15:23  5.0.2195.6003  1,642,416  Win32k.sys
   03-May-2002  11:31  5.0.2195.5731    178,960  Winlogon.exe
   08-Aug-2002  15:24  5.0.2195.5935    243,472  Winsrv.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

This problem has occured when Novell's client and Citrix Metaframe are running on the same server. This problem also occurs with Telnetd.exe. Other software may also trigger this problem.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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