Article ID: 327353 - Last Review: January 25, 2006 - Revision: 1.4

"The command is not available" error message when you try to start the Out of Office Assistant in Outlook 2002

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This article was previously published under Q327353

For a Microsoft Office Outlook 2003 version of this article, see 823472 (http://support.microsoft.com/kb/823472/ ) .

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SYMPTOMS

When you click Out of Office Assistant on the Tools menu in Outlook 2002, you may receive the following error message:

The command is not available. See the program documentation about how to use this extension.

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CAUSE

This behavior may occur if the following key is present in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Resiliency

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RESOLUTION

To resolve this problem, quit Outlook, rename the Resiliency registry key, and then restart Outlook. To do this, follow these steps:

Quit Outlook if it is running.
Press CTRL+ALT+DELETE, and then click Task Manager.
Click the Processes tab, and then verify that Outlook.exe does not appear in the list of processes.
Quit Task Manager.
Click Start, click Run, type regedit in the Open box, and then click OK.Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook
Right-click the Resiliency subkey (if it exists), and then click Rename.
Type Resiliency.old, and then press ENTER.
Quit Registry Editor.
Start Outlook, and then click Out of Office Assistant on the Tools menu.

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MORE INFORMATION

For additional information about how to use the Out of Office Assistant, click the following article number to view the article in the Microsoft Knowledge Base:

290846 (http://support.microsoft.com/kb/290846/ ) How to Use the Out of Office Assistant

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