Article ID: 327573 - View products that this article applies to.
This article was previously published under Q327573
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
Line breaks are not inserted as expected in the text of an e-mail message in Microsoft Outlook 2002 if one of the following conditions are true when you reply to an e-mail message:
This problem occurs because Outlook 2002 considers the prefix length and tries to wrap the original e-mail message line. Outlook 2002 is using two types of length limits to control where the line must wrap. The first control is the default Microsoft Exchange server limit of 72 bytes. The second control is set for 64 bytes.
For SBCS characters, Outlook 2002 reaches the 64 bytes length limit and wraps at the 65th character. For DBCS characters, Outlook 2002 reaches the 72 bytes length limit and wraps at the 36th (36x2=72) character. If you have a combination of SBCS and of DBCS characters, Outlook 2002 uses the 72 bytes length limit by calculating SBCSx1+DBCSx2 <72 and causes the unexpected wrapping.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:
Date Time Size File name Description ------------------------------------------------------------ 21-Jan-2003 03:35:41 5,206,492 Outlookff.msp admin patch 21-Jan-2003 02:10:19 2,393,044 Outlook.msp client patch
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name -------------------------------------------------------- 08-Aug-2002 19:22:19 10.0.4406.0 137,800 Impmail.dll 19-Sep-2002 13:23:05 10.0.4517.0 105,032 Envelope.dll 11-Oct-2002 14:14:24 10.0.4608.0 92,744 Outlmime.dll 08-Nov-2002 13:47:31 10.0.4705.0 121,416 Outlph.dll 14-Nov-2002 17:14:20 10.0.4712.0 539,208 Outlcm.dll 25-Nov-2002 10:50:20 10.0.4721.0 47,688 Recall.dll 09-Jan-2003 14:31:38 10.0.4907.0 346,696 Exsec32.dll 17-Jan-2003 10:18:02 10.0.4914.0 6,314,568 Outllib.dll 17-Jan-2003 10:18:05 10.0.4914.0 47,688 Outlook.exe
325671Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/325671/EN-US/ )OFFXP: Overview of the Office XP Service Pack 2
(http://support.microsoft.com/kb/330537/EN-US/ )OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. Follow these steps, and then quit Registry Editor:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.