OL2002: Toolbar Buttons Are Not Available When You Switch Between View Controls on an Outlook Home Folder Page

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Article ID: 327594 - View products that this article applies to.
This article was previously published under Q327594
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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Symptoms

After you add more than one view control to an Outlook home folder page, many of the buttons on the Outlook toolbars may not be available when you switch between view controls.

Resolution

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Part 1: Download and Install the Patch

The English version of this fix should have the following file attributes or later:
   Date         Time   Size       File name
   ----------------------------------------------------------------
   02-Nov-2002  04:31  2,270,376  Outlook.msp     (Client Patch)
   02-Nov-2002  06:06  5,137,072  Outlookff.msp   (Full File Patch)
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size       File name
   --------------------------------------------------------
   19-Sep-2002  21:23  10.0.4517.0    105,032  Envelope.dll
   11-Oct-2002  22:14  10.0.4608.0    346,696  Exsec32.dll
   09-Aug-2002  03:22  10.0.4406.0    137,800  Impmail.dll
   13-Sep-2002  03:52  10.0.4510.0    539,208  Outlcm.dll
   01-Nov-2002  17:44  10.0.4629.0  6,314,568  Outllib.dll
   11-Oct-2002  22:14  10.0.4608.0     92,744  Outlmime.dll
   13-Sep-2002  03:52  10.0.4510.0     47,688  Outlook.exe
   09-Aug-2002  03:22  10.0.4406.0    121,416  Outlph.dll
				

Part 2: Activate the Patch

To activate this patch:
  1. Quit Outlook.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate the following key:
    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Preferences
  5. Click the
    Preferences
    key, point to New on the Edit menu, and then click DWORD Value.
  6. Type ExplorerMultipleControlEvents, and then press ENTER.
  7. Right-click ExplorerMultipleControlEvents, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit.
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 327594 - Last Review: November 2, 2013 - Revision: 4.0
Applies to
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbenv kbprb kbui kbofficexppresp3fix kbbug kbfix KB327594

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