OL2002: Toolbar Buttons Are Not Available When You Switch Between View Controls on an Outlook Home Folder Page

After you add more than one view control to an Outlook home folder page, many of the buttons on the Outlook toolbars may not be available when you switch between view controls.

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Part 1: Download and Install the Patch

The English version of this fix should have the following file attributes or later: After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Part 2: Activate the Patch

To activate this patch:

1. Quit Outlook.
2. Click Start, and then click Run.
3. In the Open box, type regedit, and then click OK.
4. Locate the following key:
   HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Preferences
5. Click the Preferences key, point to New on the Edit menu, and then click DWORD Value.
6. Type ExplorerMultipleControlEvents, and then press ENTER.
7. Right-click ExplorerMultipleControlEvents, and then click Modify.
8. In the Value data box, type 1, and then click OK.
9. On the File menu, click Exit.

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base: Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.