Article ID: 327612 - Last Review: February 22, 2007 - Revision: 2.8

User Profile Unload Failure When You Start, Quit, or Log Off NetMeeting

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This article was previously published under Q327612

SYMPTOMS

When you start, quit, or log off Microsoft NetMeeting, you may experience a user profile unload failure. The DebugView utility from Sysinternals shows that the handles are leaked by Lsass.exe and Services.exe. You may receive an error message that indicates that your user profile cannot be unloaded. The following event may also appear in the event log:

Type : Error
Event Id : 1000
Description : Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.
Detail: Access is denied

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   ---------------------------------------------------------
   10-Oct-2002  19:45  5.0.2195.6076     124,176  Adsldp.dll
   10-Oct-2002  19:45  5.0.2195.5781     131,344  Adsldpc.dll
   10-Oct-2002  19:45  5.0.2195.5781      62,736  Adsmsext.dll
   10-Oct-2002  19:45  5.0.2195.6052     358,160  Advapi32.dll
   10-Oct-2002  19:45  5.0.2195.5265      42,256  Basesrv.dll
   10-Oct-2002  19:45  5.0.2195.6058      49,424  Browser.dll
   10-Oct-2002  19:45  5.131.2195.6072   469,776  Crypt32.dll
   10-Oct-2002  19:45  5.0.2195.6012     135,952  Dnsapi.dll
   10-Oct-2002  19:45  5.0.2195.6076      96,016  Dnsrslvr.dll
   10-Oct-2002  19:45  5.0.2195.5722      45,328  Eventlog.dll
   10-Oct-2002  19:45  5.0.2195.5907     222,992  Gdi32.dll
   10-Oct-2002  19:45  5.0.2195.6059     146,704  Kdcsvc.dll
   05-Sep-2002  18:18  5.0.2195.6048     200,976  Kerberos.dll
   10-Oct-2002  19:45  5.0.2195.6079     708,880  Kernel32.dll
   21-Aug-2002  09:27  5.0.2195.6023      71,248  Ksecdd.sys
   03-Oct-2002  13:08  5.0.2195.6078     507,664  Lsasrv.dll
   03-Oct-2002  13:08  5.0.2195.6078      33,552  Lsass.exe
   10-Oct-2002  19:45  5.0.2195.6081     332,560  Msgina.dll
   27-Aug-2002  15:53  5.0.2195.6034     108,816  Msv1_0.dll
   10-Oct-2002  19:45  5.0.2195.5979     307,472  Netapi32.dll
   10-Oct-2002  19:45  5.0.2195.6075     360,720  Netlogon.dll
   10-Oct-2002  19:45  5.0.2195.6076     918,800  Ntdsa.dll
   10-Oct-2002  19:45  5.0.2195.6085     120,080  Psbase.dll
   10-Oct-2002  16:45  5.0.2195.6094     134,928  Rsaenh.dll
   10-Oct-2002  19:45  5.0.2195.6025     389,392  Samsrv.dll
   10-Oct-2002  19:45  5.0.2195.5951     129,296  Scecli.dll
   10-Oct-2002  19:45  5.0.2195.5951     302,864  Scesrv.dll
   10-Oct-2002  19:45  5.0.2195.6063     380,176  User32.dll
   10-Oct-2002  19:45  5.0.2195.6085     370,448  Userenv.dll
   10-Oct-2002  19:45  5.0.2195.5859      48,912  W32time.dll
   04-Jun-2002  14:32  5.0.2195.5859      57,104  W32tm.exe
   25-Sep-2002  11:04  5.0.2195.6070   1,642,512  Win32k.sys
   12-Sep-2002  12:50  5.0.2195.6056     179,472  Winlogon.exe
   10-Oct-2002  19:45  5.0.2195.5935     243,472  Winsrv.dll
   10-Oct-2002  19:45  5.0.2195.6052     126,224  Wldap32.dll
   03-Oct-2002  13:08  5.0.2195.6078     507,664  Lsasrv.dll
   10-Oct-2002  19:45  5.0.2195.6079     708,880  Kernel32.dll
   10-Oct-2002  19:45  5.0.2195.6070   1,642,512  Win32k.sys
   10-Oct-2002  19:45  5.0.2195.5935     243,472  Winsrv.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

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