FIX Word2002: IOleObject::DoVerb Returns RPC_E_SERVERFAULT When Opening Some Documents

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This article was previously published under Q327667

SYMPTOMS

Software clients that use OLE to programmatically open Microsoft Word 97 and Word 2000 documents in Microsoft Word 2002 (Microsoft Office XP) may receive the following error message when the IOleObject::DoVerb function is called to show the document:

HRESULT Error: 0x80010105 (-2147417851)
RPC_E_SERVERFAULT
The server threw an exception.

The problem only occurs if the document has embedded links to other OLE servers, and the client runs Windows 2000 or Microsoft Windows Millennium Edition (Me). Clients that run Windows XP do not see the error. The problem does not occur if the file is previously saved by Word 2002.

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CAUSE

If a Word 97 or a Word 2000 document is opened by OLE (instead of by Automation or by a user), Word 2002 may cause an exception when it reads the link information data for the embedded links. This is caught by the remote procedure call (RPC) layer and then is returned to the calling client as the previous error code.

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RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time     Version            Size   File name
   --------------------------------------------------------------
   Sep-23-2002  13:38                      3,132   Readme.txt
   Sep-23-2002  13:20                  5,608,260   Winword.msp
   Sep-23-2002  13:58                  5,631,488   Winword_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time     Version            Size   File name
   --------------------------------------------------------------
   Sep-19-2002  14:23    10.0.4517.0  10,586,696   Winword.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.

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