Article ID: 327768 - View products that this article applies to.
This article was previously published under Q327768
This article has been archived. It is offered "as is" and will no longer be updated.
When you try to install Microsoft Office 2000, you may receive the following error message:
Internal Error 2735: Please contact product support for assistance.
This behavior may occur if one of the following conditions is true:
To resolve this behavior, use method 1 to clean the CD-ROM. If that does not succeed, use method 2.
Method 1: Clean the CD-ROMWhen you clean a CD-ROM, it is important not to damage the surface. Clean your CD-ROM with a commercially available CD-ROM cleaner and scratch remover, or use a clean, soft, cotton cloth. To clean the CD-ROM with a clean, soft, cotton cloth, follow these steps:
Method 2: Run Setup with the DONOTMIGRATEUSERSETTINGS=True CommandIf an earlier version of Office has been removed, some files that the Office 2000 installer has to have may have been removed or corrupted. As a result, the Setup program cannot migrate settings from the earlier version of Office. To install Office 2000 without migrating settings from an earlier version of Office, follow these steps:
For additional information about Internal Error 2735, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/305504/EN-US/ )OFF2000: Internal Error 2735 Referencing Out128.dll When You Install Office 2000
(http://support.microsoft.com/kb/237957/EN-US/ )OFF2000: How to Use an Office 2000 Setup Log File to Troubleshoot Setup Problems
(http://support.microsoft.com/kb/304501/EN-US/ )OFFXP: Error Message When You Upgrade from Office 2000 SR-1: Error 2735 OPC Remove
Article ID: 327768 - Last Review: February 27, 2014 - Revision: 1.4
Contact us for more help
Connect with Answer Desk for expert help.