Article ID: 327789 - View products that this article applies to.
This article was previously published under Q327789
When you try to start and play the Electronic Arts game Harry Potter and the Sorcerer's Stone in Windows XP or Windows XP with Service Pack 1 (SP1), you may receive the following error message:
General protection fault!
History: glxDetectOutput <- UGalaxyAudioSubsystem::Init <- UEngine::InitAudio <- UGameEngine::Init <- InitEngine
This behavior may occur if Aureal A3D drivers are installed on your computer, and the drivers conflict with an audio device that is installed on or connected to your computer.
To work around this problem, do one of the following, as appropriate to your situation:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For information about how to contact your sound card manufacturer, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendorsMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.