Article ID: 327922 - Last Review: September 13, 2002 - Revision: 1.0

Microsoft Products Stop Responding When Playing Sounds

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This article was previously published under Q327922

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Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users, our engineers devised a workaround for this problem. This article contains information that may help you avoid experiencing this problem again in the future.

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SYMPTOMS

When you play sounds in some Microsoft programs, the program may stop responding (hang).
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CAUSE

This behavior may be caused by the software that decompresses the audio data in the Start.wav audio file.
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RESOLUTION

Microsoft has released the Microsoft Internet Explorer Navigation Sound update that resolves this problem by replacing the Start.wav file with a version that contains uncompressed audio data.

This update was released in March 2002 and is available on the Microsoft Windows Update Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com/)
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APPLIES TO
  • Microsoft Error Reporting
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Keywords: 
kbbug kbfix kbprod2web KB327922
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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