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OL2002: Error Message Occurs When You Print Calendar Information to a Xerox Document Center Printer
Article ID: 328005 - View products that this article applies to.
This article was previously published under Q328005
When you print Calendar information to a Xerox printer, Outlook may stop unexpectedly and you may receive the following error message:
There was an error when printing started. To check the printer setup, double-click the Printers icon in Windows Control Panel.
This problem occurs because Outlook has an extra handle open to a Device Context that it does not require. This extra handle blocks the Xerox printer driver from making calls that are required. The hotfix that is described in this article removes the extra handle.
Service pack informationThis problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel:
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:
Date Time Size File name -------------------------------------------------------------- 18-Sep-2002 02:18 2,174,808 Outlook.msp 18-Sep-2002 03:42 5,045,088 Outlookff.msp
Date Time Version Size File name -------------------------------------------------------------- 16-Aug-2002 21:05 10.0.4413.0 346,696 Exsec32.dll 09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll 13-Sep-2002 03:52 10.0.4510.0 539,208 Outlcm.dll 13-Sep-2002 03:52 10.0.4510.0 6,310,472 Outllib.dll 13-Sep-2002 03:52 10.0.4510.0 92,744 Outlmime.dll 13-Sep-2002 03:52 10.0.4510.0 47,688 Outlook.exe 09-Aug-2002 03:22 10.0.4406.0 121,416 Outlph.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
This problem has only been observed when files are printed to a Xerox Document Center printer, versions 420 PS and 440 PS, that has the Accounting feature turned on. This problem might also occur with other Xerox printers.