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OL2002: Error Message Occurs When You Print Calendar Information to a Xerox Document Center Printer

Article ID: 328005 - View products that this article applies to.

This article was previously published under Q328005

SYMPTOMS

When you print Calendar information to a Xerox printer, Outlook may stop unexpectedly and you may receive the following error message:

There was an error when printing started. To check the printer setup, double-click the Printers icon in Windows Control Panel.

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This problem occurs because Outlook has an extra handle open to a Device Context that it does not require. This extra handle blocks the Xerox printer driver from making calls that are required. The hotfix that is described in this article removes the extra handle.

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RESOLUTION

Service pack information

This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841

(http://support.microsoft.com/kb/307841/ )

How to obtain the latest Office XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel:

   Date         Time      Size        File name
   --------------------------------------------------------------
   18-Sep-2002  02:18     2,174,808   Outlook.msp
   18-Sep-2002  03:42     5,045,088   Outlookff.msp

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   16-Aug-2002  21:05  10.0.4413.0       346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0       137,800  Impmail.dll      
   13-Sep-2002  03:52  10.0.4510.0       539,208  Outlcm.dll       
   13-Sep-2002  03:52  10.0.4510.0     6,310,472  Outllib.dll      
   13-Sep-2002  03:52  10.0.4510.0        92,744  Outlmime.dll     
   13-Sep-2002  03:52  10.0.4510.0        47,688  Outlook.exe      
   09-Aug-2002  03:22  10.0.4406.0       121,416  Outlph.dll

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