Dial-up Connection Uses Multiple Modems to Dial a Connection After You Select the "Dial Only First Available Device" Option

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Article ID: 328089 - View products that this article applies to.
This article was previously published under Q328089
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SYMPTOMS

You may create a dial-up connection by doing the following in the Connection name Properties dialog box:
  1. You click the General tab, and then you click to select the check boxes of multiple modems in the Connect using list.
  2. You click the Options tab, and then you click Dial only first available device in the Multiple devices list.
However, when you try to create a remote access connection, and the telephone number that you dial is busy or does not answer, the dial-up connection continues to use the other modems to try to establish the connection.

You do not expect the dial-up connection to retry the number by using the other devices because you configured it to dial by using only the first available device.

CAUSE

This problem occurs when the remote access service dials the first entry in the modem list but experiences an error, such as a busy signal, before it connects (before it reaches the RASCS_DeviceConnected state). In this case, the service tries the next device in the list of selected modems.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version            Size    File name
-----------------------------------------------------------
25-Sep-2002  22:32  5.0.2195.6034     194,832  Rasapi32.dll
25-Sep-2002  22:32  5.0.2195.6034      58,128  Rasman.dll
25-Sep-2002  22:32  5.0.2195.6050     152,848  Rasmans.dll
25-Sep-2002  22:32  5.0.2195.6034      54,032  Rastapi.dll
13-Jun-2001  05:05  5.0.2195.3727       3,856  Svcpack1.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Properties

Article ID: 328089 - Last Review: February 27, 2014 - Revision: 2.5
APPLIES TO
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwin2ksp4fix kbqfe kbwin2000presp4fix kbbug kbfix KB328089

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