Setup Prompts You for the Windows XP SP1 CD or I386 Folder When You Try to Add a Windows Component

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Article ID: 328096 - View products that this article applies to.
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SYMPTOMS

When you try to add a Windows component (for example, Fax Services) to your Windows XP Service Pack 1 (SP1)-based computer, Setup may prompt you for the Windows XP Service Pack 1 CD-ROM or for the I386 folder on the network that contains the Windows XP SP1 source files. For example, you may receive a message similar to the following:
Please insert the Compact Disc labeled "Windows XP Service Pack 1 CD-ROM into your CD-ROM drive and then click OK.

CAUSE

This problem may occur if both of the following conditions are true:
  • You installed Windows XP SP1 by running Update.exe from a shared network distribution folder that contains the service pack source files.

    -and-
  • The distribution folder on the network from which you installed the service pack uses a name other than "I386" (without the quotation marks).
When you add a Windows component, Setup tries to locate the I386 folder that contains the source files. If the contents of Xpsp1.exe are extracted to a folder other than a folder named I386 when the distribution folder was initially created, you experience the behavior described in the "Symptoms" section of this article.

RESOLUTION

To work around this problem, click OK in the message box, and then specify the correct location of the service pack source files.

To avoid this problem, extract the contents of the Xpsp1.exe file to a shared distribution folder named I386, to which users can connect and install the service pack. To do so, follow these steps.

Create and Prepare the I386 Distribution Folder

  1. Connect to the network or computer on which you want to create the I386 distribution folder.
  2. In a shared folder, create an I386 folder from which to distribute the service pack. For example, to create the I386 folder in a folder named XPSP1, type the following at the command prompt (where drive is the drive of the network or computer where the distribution folder is located), and then press ENTER:
    mkdir drive:\xpsp1\I386
  3. Extract Xpsp1.exe to the I386 folder that you created in step 2. To do this, type the following at the command prompt (where path is the location of the shared distribution folder), and then press ENTER:
    xpsp1.exe /x:path /u
    For example, to extract Xpsp1.exe to the E:\XPSP1\I386 folder, type the following at the command prompt, and then press ENTER:
    xpsp1.exe /x:e:\xpsp1\i386 /u
  4. Copy all the files that are contained in the I386\New and I386\Ip folders to the I386 folder. To do this, switch to the I386 folder, type the following at the command prompt, and press ENTER after each command:
    copy new
    copy ip
    For example, to copy all of the files in the E:\XPSP1\I386\New folder and E:\XPSP1\I386\Ip folder to the E:\XPSP1\I386 folder, type the following at the command prompt, and press ENTER after each command:
    e:
    cd xpsp1\i386
    copy new
    copy ip
  5. At the command prompt, type exit, and then press ENTER.

Run Update.exe to Install Windows XP SP1

To install the service pack, follow these steps.

NOTE: Windows XP must be installed on the computer to use this method.
  1. Disable any real-time antivirus programs that are running on the computer.
  2. Connect to the shared distribution folder that contains the service pack source files.
  3. In the Update folder, run Update.exe.

    For example, to install the service pack from the E:\XPSP1\I386 folder, type the following at the command prompt, and then press ENTER:
    e:\xpsp1\i386\update\update.exe
  4. When the installation is complete, restart the computer, and then restart the antivirus programs that you disabled in step 1.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how to obtain Windows XP SP1, click the article number below to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Properties

Article ID: 328096 - Last Review: March 29, 2007 - Revision: 1.4
APPLIES TO
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional SP1
Keywords: 
kbprb KB328096

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