Article ID: 328100 - View products that this article applies to.
This article was previously published under Q328100
When you use Word 2002 to try to open a document, you may receive the following error message:
The document name or path is not valid. Try these suggestions.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )OFFXP: How to Obtain the Latest Office XP Service Pack
Hotfix InformationAfter you install the hot fix, you will have to do an Open and Repair from the File|Open menu. This hotfix allows you to successfully open the files by using Open and Repair without using safe mode (/safe) for Word.
Note If you use a document management system to manage your document workflow, you will not be able to use this hotfix because Microsoft Word's Open and Repair feature will not be accessible. Most document management systems do not provide access to this feature.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name -------------------------------------------- 13-Dec-2002 16:52 5,501,152 Winword.msp 13-Dec-2002 17:42 6,633,192 Winwordff.msp
Date Time Version Size File name -------------------------------------------------------- 13-Dec-2002 08:58 10.0.4810.0 10,598,984 Winword.exe
To work around this problem, use either of the following methods.
Method 1: Use the Word 2002 Safe Mode
Method 2: Disable Smart Tags
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
This problem has been reported to occur in environments that use the Smart Tag technology.