Help and Support

"Error 1325 - File name is not a valid short file name" error message after you reinstall Office to a new drive

View products that this article applies to.
Article ID:328162
Last Review:December 4, 2007
Revision:1.5
This article was previously published under Q328162

SYMPTOMS

When you try use the Add or Remove Programs tool in Control Panel to remove Office XP or make changes to your Office XP installation, you may receive the following error message:
Error 1325 - File name is not a valid short file name.

Back to the top

CAUSE

This issue may occur if you have reinstalled Office XP on a new drive after you moved or removed the drive in which Office XP was originally installed.

Back to the top

RESOLUTION

To resolve this issue:
1.Download and install the Windows Installer Cleanup Utility. For additional information about how to download and install the Windows Installer Cleanup Utility, click the following article number to view the article in the Microsoft Knowledge Base:
290301 (http://support.microsoft.com/kb/290301/) Description of the Windows Installer CleanUp Utility
2.Click Start, point to All Programs, and then click Windows Install Clean Up.
3.From the list of installed programs, click Microsoft Office XP , and then click Remove. Note that the exact name of this entry may vary.
4.Click OK to confirm the removal, and then click Exit.
5.Restart your computer, and then install Office XP.

Back to the top

APPLIES TO
•Microsoft Office XP Professional Edition
•Microsoft Office XP Small Business Edition
•Microsoft Office XP Standard Edition
•Microsoft Office XP Standard Edition for Students and Teachers
•Microsoft Office XP Developer Edition
•Microsoft Access 2002 Standard Edition
•Microsoft Excel 2002 Standard Edition
•Microsoft FrontPage 2002 Standard Edition
•Microsoft Outlook 2002 Standard Edition
•Microsoft PowerPoint 2002 Standard Edition
•Microsoft Word 2002 Standard Edition

Back to the top

Keywords: 
kbtshoot kberrmsg kbprb kbsetup KB328162

Back to the top

Article Translations

 

Other Support Options

  • Need More Help?
    Contact a Support professional by Email, Online or Phone.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.