"Error 1325 - File name is not a valid short file name" error message after you reinstall Office to a new drive

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Article ID: 328162 - View products that this article applies to.
This article was previously published under Q328162
This article may contain a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:

2438651 How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
Notice
If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:
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Symptoms

When you try use the Add or Remove Programs tool in Control Panel to remove Office XP or make changes to your Office XP installation, you may receive the following error message:
Error 1325 - File name is not a valid short file name.

Cause

This issue may occur if you have reinstalled Office XP on a new drive after you moved or removed the drive in which Office XP was originally installed.

Resolution

To resolve this issue:
  1. Follow the steps listed in KB2438651:

    2438651 How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
  2. If you followed these steps and the issue is still not resolved you may have to contact Microsoft Support for additional assistance. For information about how to contact Microsoft Support, visit the following Microsoft website. Some charges may apply.

    http://support.microsoft.com

    You may also want to visit a Microsoft Communitywebsite where you can ask questions and receive answers from other users for free. Microsoft Communityis a support forum for consumer customers. To visit Microsoft Community, visit the following Microsoft website:

    http://answers.microsoft.com

Properties

Article ID: 328162 - Last Review: October 2, 2012 - Revision: 6.0
Applies to
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Developer Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002
Keywords: 
kbmsicuu2 kbtshoot kberrmsg kbprb kbsetup KB328162

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