An Access Violation Occurs When BizTalk Server Is Under a Heavy Load

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Article ID: 328165 - View products that this article applies to.
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SYMPTOMS

When you run Microsoft BizTalk Server in a heavy-load condition, you may receive an access violation error message. The Dr. Watson log (Drwtsn32.log) may contain an entry that is similar to the following:
Access violation - code c0000005
eax=0506ec00 ebx=00000001 ecx=0369aca0 edx=00000000 esi=000ffe40 edi=00000a24
eip=77f96dd1 esp=1c02fe80 ebp=1c02fe98 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00010202
ntdll!RtlDeregisterWaitEx+39:
77f96dd1 8b4008 mov eax,[eax+0x8] ds:0023:0506ec08=????????

CAUSE

This problem may occur if Windows 2000 incorrectly handles the implementation of the thread pool. This can occur in situations where a long period of time exists between when a Wait function is satisfied and when a Deregister function is called. In this case, the Wait thread exits, and the number of Waits that are associated with a particular thread is decremented.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The Global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   -----------------------------------------------------
   19-Aug-2002  18:31  5.0.2195.6021  476,432  Ntdll.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For more information about BizTalk Server, visit the following Microsoft Web site:
http://www.microsoft.com/biztalk

Properties

Article ID: 328165 - Last Review: February 27, 2014 - Revision: 2.6
APPLIES TO
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP3
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB328165

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