Article ID: 328166 - Last Review: August 15, 2007 - Revision: 4.3

You receive a "Clip organizer cannot complete the operation, unspecified error 0x80004005" error message when you use Clip Organizer

This article was previously published under Q328166

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SYMPTOMS

When you try to use Microsoft Clip Organizer, you may receive the following error message:
Clip Organizer cannot complete the operation, unspecified error 0x80004005.

CAUSE

This problem may occur if Microsoft Data Access Components (MDAC) is corrupted.
This may also occur if you upgrade to MDAC 2.7 and the program PCAnywhere 10.5 is installed on your computer. The "remote management" feature of PCAnywhere writes a registry key value that changes the authentication level used by the OLE DB proxy.

RESOLUTION

If you have PCAnywhere installed on your computer follow the steps in Method 2. If the steps in Method 2 are not successful or if you do not have PCAnywhere installed, follow the steps in Method 1.

Method 1: Update MDAC

To resolve this problem, reinstall MDAC. This restores the installation defaults and resolves file version conflicts, missing files, and corrupted registry entries. To reinstall MDAC, follow these steps:
  1. Right-click Start, and then click Explore to start Windows Explorer.
  2. Locate the following file
    drive:\Windows\inf\Mdac.inf
    where drive is the drive where Windows is installed.
  3. Right-click Mdac.inf, and then click Install.

    NOTE: You may be prompted to insert the Microsoft Windows CD in the CD-ROM drive or DVD-ROM drive.
  4. Restart Windows.
Note If your computer runs Microsoft Windows 2000, update the Mdacinst.inf file instead of the Mdac.inf file. After you update the Mdacinst.inf file, you may have to run the Microsoft Office XP System Files Update. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
286399  (http://support.microsoft.com/kb/286399/ ) Description of the System Files update

Method 2: Use Dcomcnfg.exe to change the authentication level

Dcomcnfg.exe (also known as DCOM Config) is a utility that you can use to secure distributed COM (DCOM) objects that have been created.

To use Dcomcnfg.exe, follow these steps.Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Microsoft Windows 98 and Microsoft Windows Millennium Edition

  1. Click Start, click Run, type dcomcnfg, and then click OK.
  2. Click the Default Properties tab.
  3. Under Default Authentication Level, click Connect.
  4. Click OK.
For more information about how to use dcomcnfg with Windows 98, click the following article number to view the article in the Microsoft Knowledge Base:
182248  (http://support.microsoft.com/kb/182248/ ) How to use dcomconfig (dcomcnfg.exe) with Windows 95, Windows 98, or Windows Millennium Edition
To obtain the latest version of Dcomcnfg for Windows 98, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?familyid=08b1ac1b-7a11-43e8-b59d-0867f9bdda66 (http://www.microsoft.com/downloads/details.aspx?familyid=08b1ac1b-7a11-43e8-b59d-0867f9bdda66)

Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Server 2003

  1. Click Start, click Run, type dcomcnfg, and then click OK.
  2. Click Component Services.
  3. Click Computers.
  4. Right-clickMy Computer, and then click Properties.
  5. UnderDefault Authentication Level, click Connect.
  6. Click OK.

APPLIES TO
  • Microsoft Clip Organizer 2002
Keywords: 
kberrmsg kbprb KB328166
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
 

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