Adding or removing a program may generate Event ID 7023

When you add or remove a program by using Add/Remove Programs in Control Panel, the following event may appear in the system log:

The Application Management service is not supported in Microsoft Windows XP Home Edition, and the Appmgmt.dll file is not included with Windows XP Home Edition. However, the registry setting that disables this service is not configured correctly in Windows XP Home Edition. Therefore, the Add Program routine tries to find the Appmgmt.dll file. When the Add Program routine cannot find the Appmgmt.dll file, the entry appears in the system log.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Note This fix may receive additional testing.

Note This fix was repackaged on March 27, 2003, with an updated Windows Service Pack Setup installer (Update.exe) that corrects the issue that is documented in Microsoft Knowledge Base article 817084. The repackaged hotfix contains the updated components that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.