OL2000: Error Message: The Exchange Mailbox Conferencing Resource Is Not Configured Properly

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This article was previously published under Q328260

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SYMPTOMS

When you try to book an online meeting request and you specify both a physical and a virtual conference room as resources, you may receive the following error message:

The Exchange Mailbox Conferencing resource is not configured properly.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the following file attributes or later:

   Date          Time       Size        File name     
   ------------------------------------------------------
   06-Dec-2002   14:26:26   1,433,156   Outlook.msp
   06-Dec-2002   14:53:38   3,071,940   Outlook_Admin.msp

After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date          Time       Version      Size        File name     
   -------------------------------------------------------------
   05-Dec-2002   18:17:12   9.0.0.7203   5,337,138   Outllib.dll
   31-Oct-2002   18:15:16   9.0.0.7031      45,104   Recall.dll

This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 (http://support.microsoft.com/kb/326585/EN-US/ ) OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 (http://support.microsoft.com/kb/811002/EN-US/ ) OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0

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WORKAROUND

To work around this problem, book the two resources for the conference separately.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

For additional information about how to turn on the Microsoft Exchange Conferencing option in Outlook, click the following article number to view the article in the Microsoft Knowledge Base:

263267 (http://support.microsoft.com/kb/263267/EN-US/ ) XCCC: How to Make Exchange 2000 Conferencing Server Available in Outlook 2000

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

311144 (http://support.microsoft.com/kb/311144/EN-US/ ) XCCC: You Cannot Book Physical and Virtual Conference Resources in the Same Request

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