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"Close Open Files" Message Appears During Initial Folder Synchronization When You Do Not Have Files Open

Article ID: 328293 - View products that this article applies to.

This article was previously published under Q328293

SYMPTOMS

Even if you do not have any files open, you may still receive the following warning message during initial folder synchronization:

Title: Close Open Files
Message: Reconnecting to the Network causes a synchronization to occur. In order to begin synchronizing all your files and folders must be closed. Please close all your files and folders and then press OK. Any remaining open folders or files will be forcibly closed by windows.

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CAUSE

This problem may occur if some system files are being accessed by Windows components.

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RESOLUTION

Service Pack Information

Windows XP

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Windows 2000

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP Professional and Windows XP Home Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Sep-2002  20:47  5.1.2600.100      310,784  Cscui.dll

Windows XP Tablet PC Edition, Windows XP Media Center Edition, Windows XP Professional SP1 and Windows XP Home Edition SP1

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Sep-2002  22:43  5.1.2600.1120     309,248  Cscui.dll

Windows XP 64-Bit Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Sep-2002  20:47  5.1.2600.100      674,304  Cscui.dll        IA64
   10-Sep-2002  16:39  5.1.2600.100      310,784  Wcscui.dll       X86

Windows XP 64-Bit Edition SP1

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Sep-2002  22:43  5.1.2600.1120     673,280  Cscui.dll        IA64
   11-Sep-2002  16:06  5.1.2600.1120     309,248  Wcscui.dll       X86

Windows 2000

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Feb-2003  16:22  5.0.2195.6662     101,136  Cscdll.dll       
   21-Feb-2003  16:22  5.0.2195.6667     242,448  Cscui.dll        
   10-Feb-2003  20:49  5.0.2195.6663     405,840  Mrxsmb.sys
   10-Feb-2003  20:49  5.0.2195.6663     167,856  Rdbss.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Windows XP

This problem was first corrected in Microsoft Windows XP Service Pack 2.

Windows 2000

This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about Dual-Mode hotfix packages for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

328848

(http://support.microsoft.com/kb/328848/ )

Description of Dual-Mode Update Packages for Windows XP

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