Article ID: 328323
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When you try to open a contact from the Contacts folder or from a public Contacts folder, Microsoft Outlook may quit. The following information appears in the application event log:
Faulting application outlook.exe, version 10.0.4316.0, faulting module outllib.dll, version 10.0.4316.0, fault address 0x003cbf65In Outlook 2000, you can open the same contact without any problem.
The contact's File-As ID has changed to the following data:
0000ffffThis data is not valid.
Service Pack InformationThis problem is corrected in Microsoft Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 19-Sep-2002 21:23 10.0.4517.0 105,032 Envelope.dll 16-Aug-2002 21:05 10.0.4413.0 346,696 Exsec32.dll 09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll 13-Sep-2002 03:52 10.0.4510.0 539,208 Outlcm.dll 19-Sep-2002 21:23 10.0.4517.0 6,314,568 Outllib.dll 13-Sep-2002 03:52 10.0.4510.0 92,744 Outlmime.dll 13-Sep-2002 03:52 10.0.4510.0 47,688 Outlook.exe 09-Aug-2002 03:22 10.0.4406.0 121,416 Outlph.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.
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