Outlook quits when you try to open a contact from the Contacts folder or from a public Contacts folder

Article translations Article translations
Article ID: 328323 - View products that this article applies to.
This article was previously published under Q328323
Expand all | Collapse all

On This Page

SYMPTOMS

When you try to open a contact from the Contacts folder or from a public Contacts folder, Microsoft Outlook may quit. The following information appears in the application event log:

Faulting application outlook.exe, version 10.0.4316.0, faulting module outllib.dll, version 10.0.4316.0, fault address 0x003cbf65

In Outlook 2000, you can open the same contact without any problem.

CAUSE

The contact's File-As ID has changed to the following data:
0000ffff
This data is not valid.

RESOLUTION

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Sep-2002  21:23  10.0.4517.0       105,032  Envelope.dll     
   16-Aug-2002  21:05  10.0.4413.0       346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0       137,800  Impmail.dll      
   13-Sep-2002  03:52  10.0.4510.0       539,208  Outlcm.dll       
   19-Sep-2002  21:23  10.0.4517.0     6,314,568  Outllib.dll      
   13-Sep-2002  03:52  10.0.4510.0        92,744  Outlmime.dll     
   13-Sep-2002  03:52  10.0.4510.0        47,688  Outlook.exe      
   09-Aug-2002  03:22  10.0.4406.0       121,416  Outlph.dll       

				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Office XP Service Pack 3.

Properties

Article ID: 328323 - Last Review: July 28, 2006 - Revision: 3.3
APPLIES TO
  • Microsoft Outlook 2002 Service Pack 2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbbug kbfix KB328323

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com