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Your IBM ThinkPad portable computer may not hibernate as expected in Windows XP

Article ID: 328345 - View products that this article applies to.

This article was previously published under Q328345

SYMPTOMS

Your IBM ThinkPad portable computer that is running Microsoft Windows XP may not hibernate when you close the lid of the computer, even though you have configured it to hibernate. This behavior occurs in the following conditions scenario:

You press and hold down the Fn key and then press F4.
You close the lid before the computer enters hibernation.

Additionally, you may receive the following error message when you raise the lid:

System Hibernation Failed : The device driver for the 'WAN miniport(PPPOE) device' is preventing the machine from entering hibernation. Please close all applications and try again. If the problem persists, you may need to update this driver.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   21-Sep-2002  07:14  5.2.32.0           24,576  Xpsp1hfm.exe     
   25-Sep-2002  07:36  5.1.2600.101      160,128  Ndis.sys
   30-Sep-2002  06:28  5.1.2600.1128     162,432  Ndis.sys

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   04-Sep-2002  06:04  5.2.32.0           59,392  Xpsp1hfm.exe   IA-64
   25-Sep-2002  07:36  5.1.2600.101      569,984  Ndis.sys
   30-Sep-2002  06:28  5.1.2600.1128     577,664  Ndis.sys

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STATUS

This problem was first corrected in Microsoft Windows XP Service Pack 2.

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MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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