Article ID: 328345 - View products that this article applies to.
This article was previously published under Q328345
Your IBM ThinkPad portable computer that is running Microsoft Windows XP may not hibernate when you close the lid of the computer, even though you have configured it to hibernate. This behavior occurs in the following conditions scenario:
System Hibernation Failed : The device driver for the 'WAN miniport(PPPOE) device' is preventing the machine from entering hibernation. Please close all applications and try again. If the problem persists, you may need to update this driver.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
PrerequisitesNo prerequisites are required.
Restart requirementYou have to restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 21-Sep-2002 07:14 188.8.131.52 24,576 Xpsp1hfm.exe 25-Sep-2002 07:36 5.1.2600.101 160,128 Ndis.sys 30-Sep-2002 06:28 5.1.2600.1128 162,432 Ndis.sys
Date Time Version Size File name ----------------------------------------------------------- 04-Sep-2002 06:04 184.108.40.206 59,392 Xpsp1hfm.exe IA-64 25-Sep-2002 07:36 5.1.2600.101 569,984 Ndis.sys 30-Sep-2002 06:28 5.1.2600.1128 577,664 Ndis.sys
This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
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