Active Directory Backup Is Canceled If a File Is Busy

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Article ID: 328423 - View products that this article applies to.
This article was previously published under Q328423
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Symptoms

The process of backing up Active Directory Backup is canceled if a busy file is encountered. The Active Directory backup process returns error code 0XC8000408 (JET_errFileAccessDenied) and you must start the backup process again from the beginning.

Cause

The DSBackupOpenFile function (one of the Active Directory backup functions) returns error code 0XC8000408 (JET_errFileAccessDenied) if it encounters a busy file. Later calls to DSBackupOpenFile return error code 0xC8000208 (JET_errNoBackup), and you must start the backup process again from the beginning. The most common cause of this problem is an antivirus program that holds a file open. After you apply the hotfix that is described in this article, DSBackupOpenFile retries the open action for a maximum of 10 seconds if the function encounters an "access denied" error. If you still experience the problem after you install the hotfix, contact Microsoft for more help.

Resolution

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size       File name
   -----------------------------------------------------
   05-Nov-2002  11:53  6.1.3940.30  1,115,408  Esent.dll
				

Workaround

To work around this problem, call the CreateFile function in a loop until the function can open the file before you call the DSBackupOpenFile function.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

More information

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Properties

Article ID: 328423 - Last Review: October 26, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwin2ksp4fix kbbug kbfix kbwin2000presp4fix KB328423

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