Problems Installing Certificate Services After You Apply the Q323172 Patch

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Article ID: 328595 - View products that this article applies to.
This article was previously published under Q328595
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Symptoms

When you try to install Certificate Services, you may receive an error message that is similar to:
File could not be found at C:\Winnt\Servicepackfiles\I386, enter the correct location and hit retry

Cause

This problem occurs if you install the Q323172 hotfix on a server that was not running Certificate Services. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
323172 MSO2-048: Flaw in Certificate Enrollment Control May Cause Digital Certificates to Be Deleted

Resolution

To work around this problem, use either of the following methods.

Method 1

When you receive the error message, change the path to %Windir%\System32\Dllcache, and then click Retry.

NOTE: After you install Certificate Services, you must reapply the Q323172 update.

Method 2

If the DllCacheSize value is set to 0 and the %Windir%\System32\Dllcache folder does not exist, you must download the appropriate Windows 2000 service pack cabinet (.cab) file and then use the following command to extract the contents of the .cab file:
w2kspn.exe /x:.\spncab
Note that n is the service pack version of the .cab file that you downloaded. For example, if you downloaded Windows 2000 Service Pack 3 (SP3), type the following command:
w2ksp3.exe /x:.\sp3cab
When you receive the error message, change the path to the Spncab folder, and then click Retry.

NOTE: After you install Certificate Services, you must reapply the Q323172 update.

More information

For additional information about available Windows 2000 service packs, click the article number below to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Properties

Article ID: 328595 - Last Review: October 26, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kberrmsg kbprb KB328595

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