Article ID: 328613 - View products that this article applies to.
This article was previously published under Q328613
When you use one of the Microsoft Office programs listed in the "Applies to" section, and you install Office XP Service Pack 2 (SP-2) or Office 2000 Service Pack 3 (SP-3), depending on your version of Office, one of the following symptoms may occur:
This problem may occur if both of the following conditions are true:
To resolve this problem, install the latest updates for your Norton Antivirus software. To obtain the latest updates for your Norton Antivirus software, use one of the following methods.
Method 1: Update Norton SoftwareVisit the following Norton Web site or contact Norton support to obtain the latest updates available for your Norton Antivirus software:
http://www.norton.comFor information about how to contact Symantec, visit the following Microsoft Web site:
Method 2: Run Live Update (Norton AntiVirus 2002 Only)Use the Live Update feature in Norton to update the Norton Office plug-in. For more information about your Norton AntiVirus or Norton SystemWorks software, see your product documentation. Note An update to the Norton Office plug-in that resolves the issue described in this article may not be available in all languages.
For additional information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:
329820Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(http://support.microsoft.com/kb/329820/ )How to use Office programs with the Norton AntiVirus Office plug-in
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.