Word 2000 Stops Responding When You Send a Protected Form

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This article was previously published under Q328709

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SYMPTOMS

When you use the Word 2000 Send To Mail Recipient command to send a protected Word 2000 form, Word 2000 may stop responding (hang).

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CAUSE

This problem may occur if the Microsoft Outlook "Always check spelling before sending" feature is enabled. To determine if this option is enabled:

Start Outlook.
On the Tools menu, click Options.
Click the Spelling tab.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

      Date         Time   Version     Size       File name
   ------------------------------------------------------------
   07-Nov-2002  20:05              3,667,096  Winword.msp
   07-Nov-2002  20:41              4,684,436  Winword_admin.msp
   02-Nov-2002  07:15  9.0.0.7031  8,826,932  Winword.exe

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WORKAROUND

To work around this problem, use any of the following methods:

Save the document as a file, quit Word 2000, create a new e-mail message, and then attach the protected document.
Turn off the Outlook "Always check spelling before sending" feature.
Unprotect the document before you send it.

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