Article ID: 328822 - View products that this article applies to.
This article was previously published under Q328822
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You may not be able to use Microsoft Outlook Web Access (OWA) to open, reply to, forward, or delete a message in your Exchange 2000 mailbox. You may receive the following error message in the browser:
However, if you use Microsoft Outlook, you can successfully open, reply to, forward, or delete the message.
The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
HTTP 404 - File not found
Internet Information Services
This problem occurs because OWA does not permit you to open, reply to, forward, or delete a message with a space at the end of the subject line. The message can be a typical mail message or a non-delivery report (NDR).
To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378The English version of this fix has the following file attributes or later:
(http://support.microsoft.com/kb/301378/EN-US/ )XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
Component: Information store
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Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.
After you install this fix, any existing messages with this problem still exhibit the symptoms that are described in the "Symptoms" section of this article. You must use Outlook to manually remove such messages.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256368/EN-US/ )XCCC: "HTTP 404 - File not found" Error Message Occurs When You Open an E-mail Message in a Renamed or Moved Folder
(http://support.microsoft.com/kb/241091/EN-US/ )XWEB: 404 - File Not Found Error Message When You Try to Delete a Message Using OWA