XCCC: Messages Are Stuck in the Outbox in Outlook 2002 SP2 Because the Spooler Encounters Entries That Do Not Have Corresponding Messages in the Outbox

If you use Microsoft Outlook 2002 Service Pack 2 (SP2) on an Exchange 2000 server to send messages, those messages may remain in your Outbox. This problem may occur if the In folders other than the Inbox, save replies with original message check box is selected.

To select the In folders other than the Inbox, save replies with original message check box, click Options on the Tools menu, and then click E-mail Options on the Preferences tab. Click Advanced E-mail Options, and then click to select the In folders other than the Inbox, save replies with original message check box.

This problem occurs because of a problem in the Exchange 2000 information store. This problem was exposed by a change in Outlook 2002 Service Pack (SP1).

Cumulative Patch Information

To resolve this problem, obtain the March 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

To resolve this problem, obtain the post-Exchange 2000 Server Service Pack 3 Messaging Database (MDB) patch. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.