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LsaSrv Event ID 5000 Error Message: The Security Package Negotiate Generated an Exception

Article ID: 328948 - View products that this article applies to.

This article was previously published under Q328948

SYMPTOMS

An access violation in Lsasrv.dll may cause a Windows 2000-based server to become unresponsive. When this problem occurs, the server does not accept connections, and the server becomes unstable. The following event is recorded in the event log:

Event Type: Error
Event Source: LsaSrv
Event Category: Devices
Event ID: 5000
Date: date
Time: time
User: N/A
Computer: SERVERNAME
Description:
The security package Negotiate generated an exception. The package is now disabled.
The exception information is the data.

Data:

0000: c0000005 00000000 00000000 77f83941
0010: 00000002 00000001 00000010 0001003f
0020: 00000000 00000000 00000000 00000000
0030: 00000000 00000000 ffff027f ffff0000
0040: ffffffff 00000000 00780000 00000000

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/ )

How to obtain the latest Windows 2000 service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   09-Dec-2002  22:14  5.0.2195.6109  124,688  Adsldp.dll  
   09-Dec-2002  22:14  5.0.2195.5781  131,344  Adsldpc.dll 
   09-Dec-2002  22:14  5.0.2195.6109   62,736  Adsmsext.dll
   09-Dec-2002  22:14  5.0.2195.6143  358,672  Advapi32.dll
   09-Dec-2002  22:14  5.0.2195.6094   49,936  Browser.dll 
   09-Dec-2002  22:14  5.0.2195.6143  135,952  Dnsapi.dll  
   09-Dec-2002  22:14  5.0.2195.6134   96,016  Dnsrslvr.dll
   09-Dec-2002  22:14  5.0.2195.6125   45,328  Eventlog.dll
   09-Dec-2002  22:14  5.0.2195.6137  147,216  Kdcsvc.dll  
   22-Nov-2002  18:45  5.0.2195.6137  203,536  Kerberos.dll
   21-Aug-2002  16:27  5.0.2195.6023   71,248  Ksecdd.sys
   09-Dec-2002  22:04  5.0.2195.6155  507,664  Lsasrv.dll  
   09-Dec-2002  22:04  5.0.2195.6155   33,552  Lsass.exe   
   22-Nov-2002  18:20  5.0.2195.6137  109,328  Msv1_0.dll  
   09-Dec-2002  22:14  5.0.2195.5979  307,472  Netapi32.dll
   09-Dec-2002  22:14  5.0.2195.6075  360,720  Netlogon.dll
   09-Dec-2002  22:14  5.0.2195.6136  921,872  Ntdsa.dll   
   09-Dec-2002  22:14  5.0.2195.6147  389,392  Samsrv.dll  
   09-Dec-2002  22:14  5.0.2195.6120  130,320  Scecli.dll  
   09-Dec-2002  22:14  5.0.2195.6120  303,888  Scesrv.dll  
   06-Dec-2002  01:43  5.0.2195.6152  146,432  Sp3res.dll  
   09-Dec-2002  22:14  5.0.2195.5859   48,912  W32time.dll 
   04-Jun-2002  21:32  5.0.2195.5859   57,104  W32tm.exe   
   09-Dec-2002  22:14  5.0.2195.6100  126,224  Wldap32.dll 
   09-Dec-2002  22:04  5.0.2195.6155  507,664  Lsasrv.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

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