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Internet Explorer stops responding when the JAWS screen reader tries to read information from the Tasks page

Article ID: 328957 - View products that this article applies to.

This article was previously published under Q328957

SYMPTOMS

When you use Project Server 2002 and the JAWS screen reader tries to read information from the Tasks page in Microsoft Project Server Web Access, Microsoft Internet Explorer stops responding.

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This problem is corrected in Project Server 2002 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft Project Server 2002. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

867830

(http://support.microsoft.com/kb/867830/ )

How to obtain the latest Microsoft Project Server 2002 service pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.


   Date         Time    Size       File name
   ---------------------------------------------
   30-Aug-2002  00:46   2,799,616  Prjsvr10.msp

After the hotfix is installed, the following files will have the listed attributes or later:


   Date         Time   Version         Size       File name
   --------------------------------------------------------------
   30-Aug-2002  00:13                        611  Build.inc
   29-Aug-2002  19:20                    914,153  Pjclient.cab
   24-Jul-2002  05:27  10.0.2002.723   4,108,800  Pjoledb.dll      
   06-Aug-2002  18:16                      3,584  Prjsvre.mst

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Project Server 2002 Service Pack 2.

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