Article ID: 328974 - Last Review: May 21, 2007 - Revision: 1.3

Audio and Video from TV Tuner Is Distorted When You Insert a CD-ROM into the CD-ROM or DVD-ROM Drive

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This article was previously published under Q328974
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SYMPTOMS

If your computer uses a video adapter that has a TV tuner feature, when you insert a CD-ROM into your computer's CD-ROM or DVD-ROM drive, you may experience the following problems:
  • The video stream that you receive from the TV tuner program is distorted.
  • The sound is either distorted or you do not receive any sound from the TV tuner program.
  • The TV tuner changes channels after you insert media or if you hot-plug a new device such as a universal serial bus (USB) device or a 1394 idevice into your computer.
This problem occurs after you apply the Windows Messenger Update for Audio/Video and Voice.Net that is described in the following Microsoft Knowledge Base article:
316397  (http://support.microsoft.com/kb/316397/EN-US/ ) Windows XP Real-Time Communication Client Support for Network Address Translation
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CAUSE

This problem may occur if the following conditions are true:
  • Windows Messenger is running.

    -and-
  • You started Windows Messenger before you started the TV tuner program.
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RESOLUTION

To work around this problem, start Windows Messenger after you start the TV tuner program.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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MORE INFORMATION

To download the Windows Messenger Update for Audio/Video and Voice.Net that is described in Q316397, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?familyid=2C35AA44-CD9F-4424-922A-8E98BC1A0A2C (http://www.microsoft.com/downloads/details.aspx?familyid=2C35AA44-CD9F-4424-922A-8E98BC1A0A2C)
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APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
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Keywords: 
kbbug kbpending KB328974
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