Cannot access the Issues page in Project Web Access

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Article ID: 328982 - View products that this article applies to.
This article was previously published under Q328982
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In Microsoft Project Web Access, when you try to access the Issues page, a Windows NT Challenge dialog box appears.


Service Pack Information

This problem is corrected in Project Server 2002 Service Pack 1.

To resolve this problem, obtain the latest service pack for Project Server 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
867830 How to obtain the latest Microsoft Project Server 2002 service pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time      Size       File name      
   05-Sept-2002  1:00 PM   2,842,624  Prjsvr10.msp
   04-Sept-2002  2:06 PM   114,688    Stswizup.msi

After the hotfix is installed, the following files will have the listed attributes or later:

   Date          Time       Version        Size       File name   
   29-Aug-2002   5:13 PM                   4,096
   05-Sept-2002  12:19 PM                  8,192      Clntutil.asp
   05-Sept-2002  12:19 PM                  16,384     Dlmain.asp
   05-Sept-2002  12:19 PM                  8,192      Issshell.asp
   05-Sept-2002  12:19 PM                  20,480     Linkissu.asp
   05-Sept-2002  12:19 PM                  4,096      New4task.asp
   29-Aug-2002   12:20 PM                  917,504
   23-July-2002  10:27 PM   10.0.2002.723  4,112,384  Pjoledb.dll
   06-Aug-2002   11:16 AM                  4,096      Prjsvre.mst
   05-Sept-2002  12:19 PM                  57,344     Svrdbdl.asp



To work around this problem, do one of the following:
  • Grant the user Author permission in the Microsoft Sharepoint Team Services Web site.
  • Grant the user Author List permission to Project Web Access.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Project Server 2002 Service Pack 1.


Article ID: 328982 - Last Review: February 1, 2007 - Revision: 2.6
  • Microsoft Project Server 2002
kbhotfixserver kbqfe kbprojectserver2002sp1fix kbbug kbfix KB328982

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