Article ID: 329084 - View products that this article applies to.
This article was previously published under Q329084
You cannot switch identities in Microsoft Outlook Express after you install Windows XP Service Pack 1 (SP1). For example, if you click Switch Identity on the File menu, click the identity that you want to switch to, and then click OK, the main identity is opened instead of the one that you want to switch to.
To resolve this problem, install the Cumulative Update for Outlook Express 6.0 SP1. For additional information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/331923/EN-US/ )OLEXP: An Overview of the Cumulative Update for Outlook Express 6.0 Service Pack 1
To work around this problem, configure Outlook Express to prompt you for an identity at startup:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.