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FIX: Multi-border DVD with more than 4 GB of data is not readable past the first border

Article ID: 329112 - View products that this article applies to.

This article was previously published under Q329112

SYMPTOMS

If a DVD is mastered as multi-border or multi-session in Microsoft Windows 2000 and in Microsoft Windows XP, only the first border can be read. This problem occurs when there is more that 4 gigabytes (GB) of data in any combination of borders.

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CAUSE

The problem is caused by a rounding error in the UDF reader (Udfs.sys).

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/ )

How to obtain the latest Windows 2000 service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date        Time   Version        Size    File name   Platform
   -------------------------------------------------------------------
   07-Jan-2002 17:44  5.0.2195.4809  27,952  cdrom.sys   Windows 2000
   16-Oct-2002 11:40  5.0.2195.6091  62,672  udfs.sys    Windows 2000
 
   08-Oct-2002 12:02  5.1.2600.101   64,00   udfs.sys    Windows XP

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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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