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OL2000: Outlook Stops Responding When You Use the GetIDsFromName or the GetNamesFromIDs Calls with an IAttach Interface on a Secure E-mail Message

Article ID: 329119 - View products that this article applies to.

This article was previously published under Q329119

SYMPTOMS

If you use the GetIDsFromName or the GetNamesFromIDs calls with an IAttach interface on a secure e-mail message (either signed or encrypted), Outlook 2000 may stop responding.

This problem only happens with new e-mail messages.

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CAUSE

This problem occurs because calls to GetIDsFromName or to GetNamesFromIDs are not designed to work in secure e-mail messages because named properties are lost during the Secure/Multipurpose Internet Mail Extension (S/MIME) conversion.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English language version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name
   -------------------------------------------------
   23-Nov-2002  09:47      1,804  Hotfix.txt
   08-Nov-2002  15:52    235,520  Olkintl.msp
   08-Nov-2002  16:03  1,428,480  Olkintl_admin.msp
   08-Nov-2002  16:02      2,981  Readme.txt

The Italian version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size     File name
   ----------------------------------------------
   06-Dec-2002  05:46   36,864  Olkintl.msp
   06-Dec-2002  05:50  212,992  Olkintl_admin.msp
   06-Dec-2002  05:57    2,941  Readme.txt

The Spanish version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date        Time   Size       File name
   -------------------------------------------
   21-May-2003 01:15  1,454,080  Olkintlff.msp 
   21-May-2003 01:13    253,952  Olkintlop.msp

After the hotfix is installed, the following files will have the listed attributes or later.

For the English language:

   Date         Time   Version       Size     File name
   ------------------------------------------------------------
   30-Oct-2002  19:40  5.5.2656.94   720,144  Cdo.dll
   30-Oct-2002  19:39  5.5.2656.94   813,328  Cdo.dll_0004
   02-Nov-2002  08:16  5.5.3184.0    154,112  Emsabp32.dll_0005
   26-Sep-2002  02:21  5.5.3182.0    131,344  Emsui32.dll_0005
   10-Oct-2002  00:31  5.5.3183.0    540,944  Exsec32.dll_0005
   23-Jul-2002  21:47  8.30.3173.0   782,608  Outex.dll
   23-Jul-2002  21:41  9.0.6718.0    368,691  Pstprx32.dll_0002

For the Italian language:

   Date         Time   Version     Size     File name
   ---------------------------------------------------------
   03-Dec-2002  18:23  5.5.3183.0  549,136  Exsec32.dll_0005

For the Spanish language:

   Date         Time   Version      Size     File name
   ------------------------------------------------------------
   30-Oct-2002  19:06  5.5.2656.94   729,872 Cdo.dll
   30-Oct-2002  19:06  5.5.2656.94   823,056 Cdo.dll_0004
   13-May-2003  11:11  5.5.3189.0    154,112 Emsabp32.dll_0005
   20-May-2003  13:39  5.5.3188.0    135,440 Emsui32.dll_0005
   16-May-2003  10:31  5.5.3187.0    553,232 Exsec32.dll_0005
   16-May-2003  10:31  9.0.0.7303     53,298 Olkfstub.dll 
   16-May-2003  10:31  8.30.3173.0   794,896 Outex.dll
   16-May-2003  10:31  9.0.6718.0    372,787 Pstprx32.dll_0002

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