Print or edit dialog boxes may not appear in Internet Explorer

Article translations Article translations
Article ID: 329134 - View products that this article applies to.
This article was previously published under Q329134
This article has been archived. It is offered "as is" and will no longer be updated.

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
Expand all | Collapse all


You may experience the following symptoms:
  • When you click Print or Print Preview on the File menu or click Find on the Edit menu in Internet Explorer, the Print and Edit dialog boxes do not appear.
  • You cannot open a link to a Web page in a new window.
  • You cannot search for files when you click Start, and then select Search.
  • You receive the following error message when you click double-clickComponent services in Administrative Tools in Control Panel:
    The server catalog version is not supported. The catalog is either newer or older than this application and a common version for communication does not exist.


This problem occurs if a corrupted value exists in the registry that may have been written by a third-party installation program. The value may have existed before the symptoms occurred, but the problem may not have occurred until you used a particular component service.


Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.To resolve this problem, remove the corrupted value. Do not remove the registry key. To remove the corrupted value, follow these steps:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then click the following registry key:
    Note The registry key contains an unreadable string of alpha and extended characters.
  3. In the right pane, right-click InprocServer32, and then click Delete.

    Note that the value contained in this registry entry is not always the same.
  4. Quit Registry Editor.


Microsoft is researching this problem and will post more information in this article when the information becomes available.

More information

This problem was reported after Microsoft Windows 2000 Service Pack 3 (SP3) was applied or after Microsoft Windows Installer 2.0 was installed.


Article ID: 329134 - Last Review: October 25, 2013 - Revision: 4.0
Applies to
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows 2000 Advanced Server
    • Microsoft Windows 2000 Professional Edition
    • Microsoft Windows 2000 Server
kbnosurvey kbarchive kberrmsg kbprb KB329134

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from