Article ID: 329145 - View products that this article applies to.
This article was previously published under Q329145
When you try to copy a directory that contains extended attributes to a partition formatted with FAT32, you receive the following error message:
When you copy files with extended attributes to a FAT32 partition, this operation works without a problem.
Cannot create or replace directory. The mounted file system does not support extended attributes.
FAT32 partitions do not support extended attributes. When you copy files, the extended attributes are discarded. When you try to copy directories with extended attributes, the operation is unsuccessful and you receive the error message described in the "Symptoms" section of this article.
Windows XP service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Windows 2000 service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Date Time Version Size File name ---------------------------------------------------------- 12-Sep-2002 17:38 5.0.3502.6056 2,353,424 Shell32.dll
Windows XPA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform ---------------------------------------------------------------------- 25-Sep-2002 19:00 6.0.2800.1125 8,238,592 Shell32.dll i386 25-Sep-2002 19:00 6.0.2800.1125 14,362,112 Shell32.dll ia64 24-Sep-2002 13:27 6.0.2800.1125 8,238,592 Wshell32.dll ia64
Windows 2000Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
Windows XPThis problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
Article ID: 329145 - Last Review: February 1, 2007 - Revision: 2.6