Error message when you remove your USB hub: "This Device Cannot Start (Code 10)"

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Article ID: 329184 - View products that this article applies to.
This article was previously published under Q329184
Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
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On This Page

For a Windows Vista version of this article, see 933442.
For a Windows XP version of this article, see 943104.

SYMPTOMS

When you remove a USB hub from your computer, you may receive the following error message:
This device cannot start (Code 10)
This symptom occurs if the USB hub has multiple USB devices connected to it when you disconnect the hub from your computer.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version        Size    File name
   ----------------------------------------------------
   11-OCT-2002  09:33  5.0.2195.6087  32,848  Uhcd.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter program and Windows 2000 Datacenter Server product

Properties

Article ID: 329184 - Last Review: April 24, 2007 - Revision: 1.13
APPLIES TO
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbautohotfix kbresolve kbhotfixserver kbqfe kbwin2ksp4fix kberrmsg kbbug kbfix kbwin2000presp4fix KB329184

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