Article ID: 329270 - View products that this article applies to.
This article was previously published under Q329270
If you use Windows Picture and Fax Viewer in Windows XP, you may experience the following problems:
Windows Picture and Fax Viewer in Windows XP uses Windows Graphics Device Interface (GDI+). GDI+ supports many standard compression algorithms for faxes. However, it may be incompatible with some of the encoding schemes that are not used frequently.
To resolve this problem, disable the PackBit encoding in the software that created the fax. Alternatively, convert these documents to a different format.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Contact us for more help
Connect with Answer Desk for expert help.