Text that you delete and mark as hidden is printed when you use the Track Changes feature

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This article was previously published under Q329280

SYMPTOMS

When the Track Changes feature is turned on in Microsoft Word 2002, and you delete text in your document and mark it as hidden, you may experience the following issues when you print a selection of text in your document that contains the hidden, deleted text:

The text that was deleted and marked as hidden is printed.
The bar that indicates the location of the revision in your document is not printed.

These issues do not occur if you print the whole document.

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RESOLUTION

Service pack information

This problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/ ) How to obtain the latest Office XP Service Pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date          Time  Version        Size   File name
-------------------------------------------------------
26-Nov-2002   11:42  n/a           1,804  Hotfix.txt
25-Nov-2002   19:43  n/a           6,631  Readme.txt
25-Nov-2002   19:32  n/a       5,623,972  Winword.msp
25-Nov-2002   20:15  n/a       6,635,184  Winwordff.msp

After the hotfix is installed, the English version of this fix will have the following file attributes:

Date          Time  Version         Size       File name
----------------------------------------------------------
25-Nov-2002   17:50 10.0.4721.0    10,598,984  Winword.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Office XP Service Pack 3.

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MORE INFORMATION

For additional information about how to track and manage changes in a Word document, click the following article number to view the article in the Microsoft Knowledge Base:

305216 (http://support.microsoft.com/kb/305216/ ) WD2002: How to track and manage changes in a Word document

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