Article ID: 329305 - View products that this article applies to.
This article was previously published under Q329305
When an Outlook 2002 user who has a default signature that includes an image file in .jpeg, .gif, or .bmp format replies to or forwards an e-mail message, the message recipient sees a placeholder image instead of the signature image. This problem is seen only in Outlook 2002 when the Message Format setting is set to HTML. If the user manually inserts the image into the e-mail message, the image is displayed correctly.
Service Pack InformationThis problem is corrected in Microsoft Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the following files have the following attributes or later:
Date Time Size File name 05-Oct-2002 01:45 2,263,528 Outlook.msp 05-Oct-2002 02:26 4,150,272 Outlook_admin.msp
Important Under certain circumstances, Microsoft Windows Installer 2.0 is required before you apply the Microsoft Office XP Service Pack 2 (SP2) client-side hotfix. Use the following information to determine if you have to install Windows Installer 2.0:
Date Time Version Size File name 19-Sep-2002 21:23 10.0.4517.0 105,032 Envelope.dll 16-Aug-2002 21:05 10.0.4413.0 346,696 Exsec32.dll 09-Aug-2002 03:22 10.0.4406.0 137,800 Impmail.dll 13-Sep-2002 03:52 10.0.4510.0 539,208 Outlcm.dll 04-Oct-2002 20:52 10.0.4601.0 6,314,568 Outllib.dll 13-Sep-2002 03:52 10.0.4510.0 92,744 Outlmime.dll 13-Sep-2002 03:52 10.0.4510.0 47,688 Outlook.exe 09-Aug-2002 03:22 10.0.4406.0 121,416 Outlph.dll
To install Windows Installer 2.0 on all computers that must have the hotfix, visit the Microsoft Download Center:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.