Image in signature is not displayed correctly in Outlook 2002 messages

When an Outlook 2002 user who has a default signature that includes an image file in .jpeg, .gif, or .bmp format replies to or forwards an e-mail message, the message recipient sees a placeholder image instead of the signature image. This problem is seen only in Outlook 2002 when the Message Format setting is set to HTML. If the user manually inserts the image into the e-mail message, the image is displayed correctly.

Service Pack Information

This problem is corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. After the hotfix is installed, the following files have the following attributes or later:

Important Under certain circumstances, Microsoft Windows Installer 2.0 is required before you apply the Microsoft Office XP Service Pack 2 (SP2) client-side hotfix. Use the following information to determine if you have to install Windows Installer 2.0:

• If you have deployed Office XP, visit the following Microsoft Web sites for more information:
  • For information about using an administrative installation point, visit the following Microsoft Web site:
    http://www.microsoft.com/office/ork/xp/one/depb01.htm (http://www.microsoft.com/office/ork/xp/one/depb01.htm)
  • For information about assigning or publishing Office with IntelliMirror, visit the following Microsoft Web site:
    http://www.microsoft.com/office/ork/xp/one/depb09.htm (http://www.microsoft.com/office/ork/xp/one/depb09.htm)
  You may have a problem applying a hotfix that is released after Office XP SP2 if all the following conditions are true:
  • The organization is using Windows Installer 1.1.
  • The organization installed Office XP SP1 by using a client patch. For more information, visit the following Microsoft Web site:
    http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm (http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm)
  • The organization installed Office XP SP2 by using a client patch. For more information, visit the following Microsoft Web site:
    http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm (http://www.microsoft.com/office/ork/xp/journ/Cliupdt.htm)
• If you installed Office XP by using a CD image, you may have a problem applying a hotfix that is released after Office XP SP2 if all the following conditions are true:
  • The organization is using Windows Installer 1.1
  • The organization installed Office XP SP1 by using a client patch.
  • The organization installed Office XP SP2 by using a client patch.

Note If you have updated your administrative installation point of Office XP with the administrative version of Office XP SP1 or Office XP SP2, you will not experience this problem. For more information, visit the following Microsoft Web site:

To install Windows Installer 2.0 on all computers that must have the hotfix, visit the Microsoft Download Center:

• For Microsoft Windows 95, Windows 98, and Windows Millennium Edition, visit the following Microsoft Web site:
  http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f%20&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f%20&displaylang=en)
• For Microsoft Windows NT and Windows 2000, visit the following Microsoft Web site:
  http://www.microsoft.com/downloads/details.aspx?familyid=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F (http://www.microsoft.com/downloads/details.aspx?familyid=4B6140F9-2D36-4977-8FA1-6F8A0F5DCA8F)

Note If you are running Windows XP or Windows 2000 SP3, you will not experience this problem.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.