Article ID: 329316 - View products that this article applies to.
This article was previously published under Q329316
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
After you install Windows 2000 Service Pack 3 (SP3), you may receive the following error message when you start your computer:
The Windows logon screen does not appear and you cannot open Windows 2000.
User Interface Failure:
The Logon User Interface DLL msgina.dll failed to load.
Contact your system administrator to replace the DLL, or restore the original DLL.
This problem may occur if Winlogon.exe queries the Mpr.dll registry key before Services.exe has created this registry key. In Windows 2000 SP3 , Msgina.dll is dependant on Mpr.dll. Mpr.dll requires that the following registry key is present to be able to initialize:
This key is created when Services.exe starts. Because Winlogon.exe starts at the same time as Services.exe, Winlogon may query the Mpr.dll registry key before is has been created by Services.exe. When this occurs, Msgina.dll does not load and you receive the error message that is described in the "Symptoms" section of this article. This dependency does not exist in Windows 2000 Service Pack 2 (SP2).
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 15-Oct-2002 18:53 5.0.2195.6090 332,560 Msgina.dll
To apply this hot fix, you must be able to start your computer and open Windows 2000. You will require access to another Windows 2000 SP2-based computer, and a blank, formatted 3 1/2 inch disk.
To resolve the problem, open Windows 2000, and then apply the hotfix:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173For additional information about using Recovery Console, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/265173/EN-US/ )The Datacenter Program and Windows 2000 Datacenter Server Product
(http://support.microsoft.com/kb/301645/EN-US/ )HOW TO: Use Recovery Console on a Computer That Does Not Start in Windows 2000
Article ID: 329316 - Last Review: October 27, 2006 - Revision: 3.8
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