OL2002: Outlook Stops Responding When You Download a Message After You Apply Office XP Service Pack 2

Article translations Article translations
Article ID: 329349 - View products that this article applies to.
This article was previously published under Q329349
Expand all | Collapse all

SYMPTOMS

After you install Microsoft Office XP Service Pack 2 (SP-2), Outlook 2002 may stop responding (hang) in module Outlcm.dll when you download a message by using a Post Office Protocol version 3 (POP3) account, and you may receive the following error message:
Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Version    File name     
   -----------------------
   10.0.4510  Outlcm.dll
   10.0.4510  Outlook.exe 
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

The fix for this problem is now available as an update at the following Microsoft Web site:
http://support.microsoft.com/?kbid=331866

Properties

Article ID: 329349 - Last Review: July 28, 2006 - Revision: 2.6
APPLIES TO
  • Microsoft Outlook 2002 Service Pack 2
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kberrmsg kbfix kboffice2000presp3fix kbqfe KB329349

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com