"Internal Error 2349: Copy resumed with different info" error message when you try to install part of Office 2000

Article translations Article translations
Article ID: 329386 - View products that this article applies to.
This article was previously published under Q329386
Expand all | Collapse all


When you try to install the part of Office 2000 that is located on Disk 2, you may receive an error message that is similar to the following:
Internal Error 2349: Copy resumed with different info.
This symptom occurs although Office 2000 Disk 1 installs successfully.


This issue may occur if you use a DVD or CD-RW drive to install Office 2000.


To work around this issue, use a CD-ROM drive to install Office 2000.


This issue has occurred with a Toshiba SD-M1612 DVD drive, a Plextor CD-RW drive, or a Compaq CRD 8484b DVD drive.

For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:


Article ID: 329386 - Last Review: June 6, 2008 - Revision: 3.0
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
kbtshoot kberrmsg kbprb kbsetup KB329386

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com