Article ID: 329430 - View products that this article applies to.
This article was previously published under Q329430
When you mark items for deletion in Microsoft Outlook 2002 while you are working in offline mode, quit Outlook 2002, and then you restart Outlook 2002 to work online, you receive the following error message:
If you connect to your IMAP server after you receive the error message, all the items that you had marked for deletion are no longer selected.
There was an error in synchronizing your offline changes. Some of the offline changes made since the last time you connected to the server may have been lost."
Details: IMAP Account A folder in which you made changes may have been moved or deleted or Outlook may have encountered network or server problems.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the global version of this fix will have the file attributes (or later) that are listed in the following table:
Date Time Size File name ------------------------------------------------ 21.Oct.2002 20:43 1,804 Hotfix.txt 18.Oct.2002 20:32 179,200 Olkintl.msp 18.Oct.2002 20:34 1,811,456 Olkintl_admin.msp 18.Oct.2002 20:33 3,210 Readme.txt
Date Time Version Size File name --------------------------------------------------------- 08-Aug-2002 20:21:20 10.0.4406.0 735,816 Outex.dll 23-Aug-2002 15:58:42 10.0.4420.0 854,600 Msmapi32.dll 06-Sep-2002 15:18:30 10.0.4503.0 1,972,808 Outllibr.dll 12-Sep-2002 20:51:57 10.0.4510.0 113,224 Emablt32.dll 12-Sep-2002 20:52:02 10.0.4510.0 531,016 Mspst32.dll 19-Sep-2002 14:22:51 10.0.4517.0 199,240 Emsabp32.dll 19-Sep-2002 14:22:53 10.0.4517.0 129,608 Emsui32.dll 17-Oct-2002 14:59:12 10.0.4615.0 338,504 Pstprx32.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office XP Service Pack 3.